Refunds for digital resources.
Last updated 1 October 2026.
Because our resources are digital files delivered immediately, purchases are generally final once a file has been downloaded. We still want you to be happy with what you buy, so we offer refunds in these cases:
When we will refund you
You were charged but did not receive access, and we cannot resolve the problem. The file is faulty (corrupted, incomplete, or significantly different from its description) and we cannot provide a working replacement. You were charged twice for the same order. You have not downloaded the resource and ask for a refund within 7 days of purchase.
How to ask
Contact us at africacomplete61@gmail.com with your order number (it starts with “AC-”). We will reply within 3 working days.
How refunds are paid
Approved refunds are returned to the original payment method through Chapa or the Commercial Bank of Ethiopia, in the currency you paid. Processing times depend on the payment provider. Once a refund is issued, access to the refunded resources is removed from your library.